Shipping & Returns


At WEST + WILO, we want to make sure you love your goods! Although we offer only products we think you will enjoy, we understand that sometimes returns need to be made.

1. Send your item(s) back within 30 days for a refund, less any shipping paid. Please send us an email to start the return process. 

2. Include your order number with your return.

3. All items being returned must be in unused, unworn, new condition with tags attached.

4. Returns are processed within 5-7 business days. You will receive an email notifying you that your return has been processed.

5. Returns can only be processed to your original payment method.

6. Shipping is non-refundable.

Refund Policy: If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment in 5-7 business days. 

Important Return Notes and Exceptions:

  • You must obtain a return authorization (RA) number in order to return any product. This number serves as your authorization number and our reference number for the return. To obtain this number, please send us an email at 
  • Any packages shipped to WEST + WILO without a filled-out Return & Exchange Form and accurate RA# will be refused. (Please email us to receive our form). 
  • All returned merchandise must be unused and unwashed with original packaging with all tags and packing materials included.
  • Any item that has been used or washed is NOT eligible for return.
  • All returns have a $3.95 re-stocking fee.
  • The original shipping charges are NOT refundable, and the customer must pay to ship the product back to WEST + WILO.
  • Returns will receive a refund issued in the original form of payment.
  • Items purchased at a discount can only be exchanged for merchandise credit.
  • Order must not have been purchased as a clearance, final sale, or otherwise restricted type of sale as stated on the website.


1. In stock items will be shipped within 5-7 business days.

2. We offer free shipping on orders over $75.00. 

3. If you need your item faster, please select priority shipping and we will do our best to ensure your order goes out the same day.

Missing Items in Shipment

If you receive a package and there is a missing item, you must notify us within two (2) days to ensure proper handling of your claim. After two (2) days, we are not responsible for missing items not reported to us within the stated time frame.